Privacy Policy
Last updated: September 21, 2026
This policy explains how Yetlix collects, uses, shares, and protects information when you use our agent and reseller platform — including data you submit about yourself and about the customers you book travel for.
1 Scope
This Privacy Policy applies to information collected through the Yetlix agent panel, related APIs, and any associated white-label portals ("Platform"), operated by Yetlix ("Company", "we", "us", "our"). It applies to registered agents, sub-agents, and distributors ("you"), and to the passenger/customer data you submit while using the Platform.
2 Information We Collect
| Category | Examples |
|---|---|
| Account & identity | Name, email, mobile number, agent code, PAN, GST, address proof, business/company details |
| Financial | Wallet balance, top-up and payout history, bank/UPI details for payouts, fund request records |
| Booking data | PNRs, travel dates, routes, fares, commission and markup applied |
| Passenger data (submitted by you) | Names, contact details, travel documents, and other details required to complete a booking |
| Technical | IP address, browser/device type, login timestamps, pages visited within the Platform |
| Support | Ticket contents, correspondence, and attachments you submit to our support team |
3 How We Use Information
- To create and manage your agent account, wallet, and commission/markup settings.
- To process bookings with airlines, hotels, bus, and rail suppliers on your behalf.
- To verify your identity and comply with KYC, tax, and anti-fraud obligations.
- To process wallet top-ups, fund requests, and payouts.
- To provide customer support and respond to your tickets.
- To detect, investigate, and prevent fraud or misuse of the Platform.
- To send booking confirmations, service updates, and (where you've opted in) product or promotional communications.
- To improve the Platform's features, performance, and security.
5 Passenger & Customer Data
When you submit passenger or customer details to make a booking, you act as the data controller for that information and confirm that you have obtained the necessary consent from the individual to share their data with us and with the relevant travel supplier for the purpose of completing the booking. We process this data solely to fulfill the booking and related support, and in line with this Policy.
6 Payment Information
Payment card and bank details submitted for wallet top-ups or payouts are processed through PCI-compliant payment partners. We do not store full card numbers on our servers.
8 Data Retention
We retain account, booking, and financial records for as long as your account is active and thereafter for the period required to meet legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Passenger data is retained only as long as necessary to support the related booking and any applicable retention requirement.
9 Security
We apply administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security of information transmitted to the Platform.
10 Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of the personal data you've provided to us.
To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before fulfilling a request, and some data may be retained where required by law.
11 International Transfers
Depending on where you and our service providers are located, your information may be transferred to and processed in countries other than your own. Where this occurs, we take steps to ensure appropriate safeguards are in place consistent with applicable law.
12 Children's Data
The Platform is intended for use by agents and businesses aged 18 and over. We do not knowingly collect account-level data from individuals under 18. Passenger data for minor travelers may be submitted by an agent solely for the purpose of completing a booking on behalf of a customer.
13 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate, we will notify you through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.
14 Contact Us
For privacy-related questions or to exercise your rights, contact us through any of the following, or via the Support section of your agent panel.